Blue Cross Blue Shield of WNY
physical therapist and patient

Considering Surgery?

Welvie’s Surgery Decision-Support Program can help.

 

Welvie is an online surgery decision-support program that helps you decide on, prepare for, and recover from surgery. You’ll learn how to work with your doctor to understand all of your treatment options – both surgical and non-surgical.

 

With Welvie’s help you might decide to try a less invasive treatment. However, if surgery is the decision, Welvie helps you understand what to expect – from pre-operation preparations to recovery. And it’s available to you at no additional cost.

 

Plus, when you complete Steps 1 through 3 of the program, you’ll receive a $25 Amazon gift card. The gift card offer is available once per member per year.


Six Steps to Better Results

Step 1

Step 1: Starting your surgery decision off on the right foot.

Welvie helps you clearly understand your symptoms so you can make the most of your doctor’s visit and get the right diagnosis. Then, you can explore your treatment options.

Step 1

Step 2: How to talk to your doctor (And listen, too).

Welvie shows you how to ask all of the essential questions before you have to make an all-important choice about your medical care.

Step 1

Step 3: Is surgery the only answer?

With Welvie in your corner, you can discover if an alternative treatment will work for you. If surgery is the answer, we can help you get the best outcome.

Step 1

Step 4: Selecting a hospital is your call. Welvie helps you do it right.

Welvie guides you in selecting the right kind of hospital – they’re not all the same! Welvie will remind you of some key questions to ask the doctors and nurses on your surgical team.

Step 1

Step 5: OK. Now let’s get this over with.

When the plans have been made, Welvie walks you through the pre-operation details. You can relax a bit knowing you’re well prepared and in good hands.

Step 1

Step 6:  Time to go home and get well.

The healing process begins.

Welvie is only available to BCBSWNY/BSNENY Commercial and Medicare Advantage members. Members in ASO, FEP, and Medicaid plans currently do not have access to the Welvie tool. If you have questions about whether or not you have access to the Welvie tool, please call the number on the back of your member ID card.

Frequently Used Tools

>Find a Doctor or Facility

>Find a Pharmacy or Prescription Drug

>Find a Lab

>Find a Vision Provider

>Find a Dental Provider

>Read and/or write a review of your doctor

>Get help deciding if surgery is right for you

>View the 2018 Medicare Advantage Provider and Pharmacy Directory*

 

*If you would like a copy of the provider directory mailed to you please call customer service at 1-800-329-2792, TTY 711. We are available Oct. 1 - Feb. 14, 8 a.m. to 8 p.m., 7 days a week, Feb. 15 - Sept. 30, 8 a.m. - 8 p.m., Mon. - Fri.


CostEstimator

Choosing a specific provider or facility matters.
Plan Ahead with HealthCare Cost Estimator


Looking for something else?