Medicare Resource Center

Find all the resources you need to manage and understand Medicare plans including your rights and responsibilities as a member, what you will pay as a member of a plan, the process for coverage decisions and making appeals, Medicare formulary, and much more.

Evidence of Coverage

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The Evidence of Coverage booklet tells members how to get their Medicare medical care and prescription drugs (if applicable) through our plan, a Medicare Advantage Plan. The Evidence of Coverage booklet explains member’s rights and responsibilities, what is covered, and what you will pay as a member of the plan. 

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Summary of Benefits / Star Ratings


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Compare our Medicare Advantage plans and the Original Medicare Plan using the Summary of Benefits.  For each benefit, you can see what our plan covers and what the Original Medicare Plan covers.  View the Star Ratings for our Medicare Advantage plans to compare our plans’ performance to other plans.

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Care at Home

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When you have multiple medical needs, coordinating everything you need can be exhausting. At BlueCross BlueShield of Western New York, we want to help you have less to worry about.

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Medicare and HIPAA Forms

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View and download important Medicare and HIPAA forms. 

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Health and Wellness

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We are committed to helping our members take an active role in their good health.  Through our Health and Wellness programs and benefits, you can enjoy the advantages of learning from healthcare professionals throughout the area and exclusive member discounts. 

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Exception and Appeals


Understand the process for coverage decisions, how to request an appeal, and who to contact with questions related to benefits and coverage for medical services and prescription drugs.

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EPIC Program (Elderly Pharmaceutical Insurance Coverage)

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The EPIC program helps pay for Medicare Part D prescriptions, including some that are not covered under Part D. 

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Prescription Drug Information

Doctor and Patient

Our Medicare Advantage plans are offered with or without a prescription drug benefit. View the Medicare Formulary or search for a network pharmacy. Review the Transition, Prior Authorization, Quantity Limits, Step Therapy, and Medication Therapy Management guidelines. Also, see if you qualify for help with your prescription drug costs and more. 

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Need Assistance?

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1-800-248-9296  (TTY 711)

Oct. 1 - Feb. 14, 8 a.m. to 8 p.m., 7 days a week
Feb. 15 - Sept. 30, 8 a.m. - 8 p.m., Mon. - Fri.

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Meet With Us

Find a Medicare Advantage meeting near you.

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Request a Sales Kit

Submit your request online or call us.

Our Star Rating:


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PPO: Star Icon


This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change January 1 of each year. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B Premium.

Out-of-network/non-contracted providers are under no obligation to treat BlueCross BlueShield of Western New York members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. 

Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal.

A division of HealthNow New York Inc., and independent licensee of the BlueCross BlueShield Association. A salesperson will be present with information and applications. For accommodations of persons with special needs at sales meetings, please call 1-800-329-2792 (TTY 711). BlueCross BlueShield of Western New York complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-329-2792 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-329-2792 (TTY: 711).

Y0086_MRK1961 Approved
Content Last Updated October 1, 2017