Contact Us

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Telephone:
(800) 544-BLUE (2583) Toll
(716) 884-2800 Local

Monday - Friday: 8:00 a.m. - 7:00 p.m.
Saturdays & Sundays: Closed

Email:
CustomerService@bcbswny.com

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Corporate Street Address:
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657

Mailing Address:
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080

 

Individual and Family Plans Customer Service

Monday - Friday: 8:00 a.m. - 8:00 p.m.
Saturdays & Sundays: Closed

855-344-3425  toll free
711 TTY line

Customer Service


Additional Resources

Call the telephone number listed on your Member ID card, or use the listing below to locate the number for your plan.


Monday - Friday: 8:00 am - 7:00 pm
Saturdays & Sundays: Closed


Send Claims and Correspondence to:

BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080


Kaleida Health Customer Care
888-654-1240 toll free
716-887-7188 local

866-805-7737 TTY toll free
716-887-8889 TTY local


Away From Home CareR/Guest Membership       
800-544-2583


BlueCard
(Find a participating Blue plan provider or facility)
800-444-2012 or visit www.bcbs.com.



Health Advocate
800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.


Behavioral Health Assistance
877-837-0814
For assistance in obtaining mental health and substance abuse treatment.


Fraud & Abuse Hotline
800-333-8451
reportfraud@bcbswny.com


Express Scripts® (formerly Medco Pharmacy Services)
800-939-3751
For questions on your pharmacy benefit.





Federal Call Center
October 1 - February 14: 8:00 a.m. to 8:00 p.m., 7 days a week
February 15 - September 30: 8:00 a.m. to 8:00 p.m., Monday - Friday

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Senior Blue HMO, Forever Blue Medicare PPO, and Medigap Members
800-329-2792 toll free
711 TTY line

BlueSaver MSA Members
1-866-346-6134 toll free
711 TTY line

State Call Center
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Saturdays & Sundays: Closed

Healthy NY, Family Health Plus, Child Health Plus, and Medicaid members
866-231-0847 toll free
711 TTY line

BlueSaver MSA (Member Correspondence/Receipts)
MSA Processing Center
3221 Southwestern Blvd., Suite 300
Orchard Park, NY 14127-1230

BlueSaver MSA Claims: Providers please submit claims to your local BlueCross and/or BlueShield plan.

Sales & Customer Service Phone Numbers

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Customer Service Hours: 
Monday - Friday: 8 a.m. - 7 p.m.

For Enrollment and Billing Questions: 
1-800-430-7984 or 1-716-887-6004

For All Other Questions: 
1-888-249-2583 or 1-716-884-2800  

Medicare Advantage Sales Hours:
October 1 - February 14:
8:00 a.m. to 8:00 p.m.
7 days a week

February 15 - September 30:
8:00 a.m. to 8:00 p.m.
Monday - Friday

For Medicare Advantage Sales:
1-800-248-9296
1-877-286-5710 TTY

Office & Mailing Addresses

Send claims and correspondence to:
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080


Corporate street address:
BlueCross BlueShield of Western New York 
257 West Genesee Street
Buffalo, NY 14202-2657

Billing & Enrollment

Monday - Friday: 8 a.m. - 5 p.m.
1-800-430-7984
716-887-6004
BCBSWNY_Enrollment@bcbswny.com

Additional Resources

Health Advocate
800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.

Behavioral Health Assistance
877-837-0814
For assistance in obtaining mental health and substance abuse treatment.

Fraud & Abuse Hotline
800-333-8451
reportfraud@bcbswny.com

Express Scripts® (formerly Medco Pharmacy Services)
800-939-3751
For questions on your pharmacy benefit.

Media Contact
Julie R. Snyder
Director, Corporate Relations
snyder.julie@bcbswny.com

716-887-6862

Telephone Numbers

Provider Service
Hours: Monday - Friday: 8 am - 5 pm
1-800-950-0052

Provider Relations & Contracting/Network Management
1-716-887-2054
1-800-666-4627
Fax: 1-716-887-7594

Medical Management
716-884-2942
1-800-677-3086
Fax: 716-887-7913

Managed Care
1-716-882-2616
1-800-950-0052

Government Programs
1-877-327-1395

BlueSaver MSA
1-866-346-6134

Federal Provider Service
716-884-5082
1-800-234-6008

Ford Motor Provider Service
716-887-9201
1-800-462-7237

Fraud & Abuse Hotline
716-887-8451
1-800-333-8451

Referrals
1-877-327-1395

Office & Mailing Addresses

Paper Claims Submission
BlueCross BlueShield of
Western New York
PO Box 80
Buffalo, New York 14240-0080

Federal Claims
HealthNow NewYork
ATTN: FEP Department
PO Box 80
Buffalo, New York 14240

Ford Motor Claims
HealthNow New York
Auto Account
PO Box 757
Buffalo, New York 14240-0757

Provider Correspondence
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, New York 14240

Provider Relations & Contracting Department
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202

BlueSaver MSA Claims: Providers please submit claims to your local BlueCross and/or BlueShield plan.

Areas Served

Counties:

  • Allegany
  • Cattaraugus
  • Chautauqua
  • Genesee
  • Erie
  • Niagara
  • Orleans
  • Wyoming

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