Contact Us

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Telephone:
(800) 544-BLUE

Monday - Friday: 8:00 a.m. - 7:00 p.m.
Saturdays & Sundays: Closed

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Corporate Street Address:
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202-2657

Mailing Address:
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080

Media Contact:
Julie R. Snyder
Director, Corporate Relations
snyder.julie@bcbswny.com | (716) 887-6862

Individual and Family Plans Customer Service

Monday - Friday: 8:00 a.m. - 8:00 p.m.
Saturdays & Sundays: Closed

855-344-3425  toll free
877-834-6918 TTY line

Customer Service


Additional Resources

Call the telephone number listed on your Member ID card, or use the listing below to locate the number for your plan.


Monday - Friday: 8:00 am - 7:00 pm
Saturdays & Sundays: Closed


Send Claims and Correspondence to:

BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080


Kaleida Health Customer Care
888-654-1240 toll free
716-887-7188 local

866-805-7737 TTY toll free
716-887-8889 TTY local


Away From Home CareR/Guest Membership       
800-544-2583


BlueCard
(Find a participating Blue plan provider or facility)
800-444-2012 or visit www.bcbs.com.



Health Advocate
800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.


Behavioral Health Assistance
877-837-0814
For assistance in obtaining mental health and substance abuse treatment.


Fraud & Abuse Hotline
800-333-8451
reportfraud@bcbswny.com


Express Scripts® (formerly Medco Pharmacy Services)
800-939-3751
For questions on your pharmacy benefit.





Federal Call Center
October 1 - February 14: 8:00 a.m. to 8:00 p.m., 7 days a week
February 15 - September 30: 8:00 a.m. to 8:00 p.m., Monday - Friday

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Senior Blue HMO, Forever Blue Medicare PPO, and Medigap Members
800-329-2792 toll free
877-834-6918 TTY line

BlueSaver MSA Members
1-866-346-6134 toll free
1-866-346-6135 TTY line

State Call Center
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Saturdays & Sundays: Closed

Healthy NY, Family Health Plus, Child Health Plus, and Medicaid members
866-231-0847 toll free
877-834-6918 TTY line

BlueSaver MSA (Member Correspondence/Receipts)
MSA Processing Center
3221 Southwestern Blvd., Suite 300
Orchard Park, NY 14127-1230

BlueSaver MSA Claims: Providers please submit claims to your local BlueCross and/or BlueShield plan.

Sales & Customer Service Phone Numbers

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Customer Service Hours: 
Monday - Friday: 8 a.m. - 7 p.m.

For Enrollment and Billing Questions: 
1-800-430-7984 or 1-716-887-6004

For All Other Questions: 
1-888-249-2583 or 1-716-884-2800  

Medicare Advantage Sales Hours:
October 1 - February 14:
8:00 a.m. to 8:00 p.m.
7 days a week

February 15 - September 30:
8:00 a.m. to 8:00 p.m.
Monday - Friday

For Medicare Advantage Sales:
1-800-248-9296
1-877-286-5710 TTY

Office & Mailing Addresses

Send claims and correspondence to:
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080


Corporate street address:
BlueCross BlueShield of Western New York 
257 West Genesee Street
Buffalo, NY 14202-2657

Billing & Enrollment

Monday - Friday: 8 a.m. - 5 p.m.
1-800-430-7984
716-887-6004
BCBSWNY_Enrollment@bcbswny.com

Additional Resources

Health Advocate
800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.

Behavioral Health Assistance
877-837-0814
For assistance in obtaining mental health and substance abuse treatment.

Fraud & Abuse Hotline
800-333-8451
reportfraud@bcbswny.com

Express Scripts® (formerly Medco Pharmacy Services)
800-939-3751
For questions on your pharmacy benefit.

Media Contact
Julie R. Snyder
Director, Corporate Relations
snyder.julie@bcbswny.com

716-887-6862

Telephone Numbers

Provider Service
Hours: Monday - Friday: 8 am - 5 pm
1-800-950-0052

Provider Relations & Contracting/Network Management
1-716-887-2054
1-800-666-4627
Fax: 1-716-887-7594

Medical Management
716-884-2942
1-800-677-3086
Fax: 716-887-7913

Managed Care
1-716-882-2616
1-800-950-0052

Government Programs
1-877-327-1395

BlueSaver MSA
1-866-346-6134

Federal Provider Service
716-884-5082
1-800-234-6008

Ford Motor Provider Service
716-887-9201
1-800-462-7237

Fraud & Abuse Hotline
716-887-8451
1-800-333-8451

Referrals
1-877-327-1395

Office & Mailing Addresses

Paper Claims Submission
BlueCross BlueShield of
Western New York
PO Box 80
Buffalo, New York 14240-0080

Federal Claims
HealthNow NewYork
ATTN: FEP Department
PO Box 80
Buffalo, New York 14240

Ford Motor Claims
HealthNow New York
Auto Account
PO Box 757
Buffalo, New York 14240-0757

Provider Correspondence
BlueCross BlueShield of Western New York
PO Box 80
Buffalo, New York 14240

Provider Relations & Contracting Department
BlueCross BlueShield of Western New York
257 West Genesee Street
Buffalo, NY 14202

BlueSaver MSA Claims: Providers please submit claims to your local BlueCross and/or BlueShield plan.

Areas Served

Counties:

Allegany
Cattaraugus
Chautauqua
Genesee
Erie
Niagara
Orleans
Wyoming

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